1. This is a non-insurance backed parts warranty which is self-funded by The Window Doctor Care & Repair Service LTD (Company number 03640939) which has its registered office at Unit R, Radius Court, Tungsten Park, Hinckley, Leicester, LE10 3BE (Guarantor).
This warranty was introduced as of 1st May 2023. All works accepted and/or completed prior to this date are not covered under this warranty.
The standard warranty is 5 years. In order to activate the 10-year sealed double-glazed unit warranty you MUST register the works within 90 days of the original completion date. You can register by visiting our website.
This warranty is limited to the cost of repairing/replacing the product. The Window Doctor Care & Repair Service LTD does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards.
This warranty covers standard double-glazed glass units (excluding non-standard glass units manufactured such as heritage spacer, roof lights and stepped, list not exhaustive) for a period of 5 years (unless registered for 10 years) from the date of installation which have been supplied and installed within the United Kingdom by The Window Doctor Care & Repair Service LTD and installed into drained systems.
This glass unit warranty covers only the glass in any unit and does not cover any hardware supplied with or attached to any unit (such as handles, locks, fixings etc).
If any of the materials or components used in the manufacture of double-glazed units included within the warranty prove to be defective during the relevant warranty period specified below by reason of faulty workmanship on the part of The Window Doctor Care & Repair Service Ltd or the use of faulty materials in the manufacture by The Window Doctor Care & Repair Service LTD, Then The Window Doctor Care & Repair Service LTD shall at its own option either replace or repair the same free of charge.
This warranty covers any defects in glass materials with the exceptions stated below:
Damage occurring by way of natural disasters;
Theft of a Unit;
Vandalisation/criminal activity in relation to a Unit;
Any occurrence of thermal stress;
Accidental damage;
Fair wear and tear;
Damage caused or made worse by any misuse of the Unit or failure to maintain the Unit in accordance with any recommendations provided or made available by the company at or around the time of installation;
Minor cosmetic issues such as fading of colour.
Cracks in the glass due to movement of frame or building.
All installation works shall be carried out by such person as is nominated by the Guarantor. Replacement of the Unit is conditional upon you providing such access as is reasonably required at a reasonable time to undertake such replacement.
The Guarantor will use reasonable endeavours to match any replacement to the relevant unit as nearly as possible however an exact replacement may not be possible, for example where a unit is no longer produced or available on commercially reasonable terms. The Guarantor reserves the right to repair or replace or use new or refurbished replacement units, at the Guarantor’s discretion.
Glass used in units may have minor imperfections. The Guarantor shall not be obliged to replace any such glass that would not be covered by warranty of the glass manufacturer. In the event of a dispute, the standards of blemish acceptability as laid down by the Glass and Glazing Federation shall be used.
You may not transfer this warranty to any person. This warranty is personal to you.
You have statutory rights in relation to goods supplied by The Window Doctor Care & Repair Service LTD (including the Unit). This warranty does not affect your legal rights in relevant to faulty or misdescribed products.
Hardware Warranty (2 Years*)
14. This is a non-insurance backed parts warranty which is self-funded by The Window Doctor Care & Repair Service LTD (Company number 03640939) which has its registered office at Unit R, Radius Court, Tungsten Park, Hinckley, Leicester, LE10 3BE (Guarantor).
This warranty was introduced as of 1st May 2023. All works accepted and/or completed prior to this date are not covered under this guarantee.
The standard warranty is 2 years unless otherwise stated.
This warranty is limited to the cost of repairing/replacing the product. The Window Doctor Care & Repair Service LTD does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards.
This warranty covers any defects in parts with the exceptions stated below which have been supplied and installed within the United Kingdom by The Window Doctor Care & Repair Service LTD. This excludes gaskets, seals, silicones and any other perishable materials.
If any of the materials or components used in the manufacture of parts included within the warranty prove to be defective during the relevant warranty period specified below by reason of faulty workmanship on the part of The Window Doctor Care & Repair Service LTD or the use of faulty materials in the manufacture by The Window Doctor Care & Repair Service LTD, Then The Window Doctor Care & Repair Service LTD shall at its own option either replace or repair the same free of charge.
All installation works shall be carried out by such person as is nominated by the Guarantor. Replacement of the parts is conditional upon you providing such access as is reasonably required at a reasonable time to undertake such replacement.
The Guarantor will use reasonable endeavours to match any replacement to the relevant parts as nearly as possible however an exact replacement may not be possible, for example where a part is no longer produced or available on commercially reasonable terms. The Guarantor reserves the right to repair or replace or use new or refurbished replacement parts, at the Guarantor’s discretion.
You may not transfer this warranty to any person. This warranty is personal to you.
You have statutory rights in relation to goods supplied by The Window Doctor Care & Repair Service LTD. This Guarantee does not affect your legal rights in relevant to faulty or misdescribed products.
Workmanship Guarantee (1 Year*)
We guarantee that, with the exception of normal wear and tear, our workmanship will be free from any and all defects for a period of 1 year following completion of the Services.
If any defects appear due to no fault of yours or fault of the parts used during this period, we will rectify any and all such defects at no cost to you. This excludes all door adjustments and servicing of any kind, and window adjustments of any kind due to the inability to ensure the existing parts are without fault.
